第1个回答 2008-09-16
Q: 4. How to control the quality of their products » Customer feedback on how to resolve the issue of the quality » Answer: on a business, the quality of life is, how to better control the quality of the product, which is related to the survival of the major enterprises. I think the main from the following aspects:
(1) to have a can of product quality-oriented corporate culture, makes quality control as the core business.
(2) to foster a contingent of highly qualified staff, starting with the new staff training, the implementation of continuing education, so that the quality of the string of this moment in the minds of the staff of the tension.
3) to create a comprehensive quality control framework. Start from the purchase of raw materials, intermediate inputs and all the manufacturing process, must have a set of strict quality control system operating norms and behaviour.
(4) have advanced production, testing and laboratory equipment in order to artificially unfavorable factors to a minimum.
(5) to do a good job in service work. The above are my personal views that as the quality of customer feedback, according to our statistics over the years, really belongs to its own intrinsic quality of products and rare, the problem in most of the customers in the use of (assembly) process due to the restrictions and conditions The measurement error, this time Good communication with your customers is very important. But if there is a real product quality issues, we will take active measures to improve and ensure product quality so that customers truly satisfied.
Q: 5. If a customer asked how to do super-range » A: First I would like to correct the "super-range" was. Because we pursue the quality of the product is no limit the scope of, in fact some new products and the emergence of new technologies is also in constant demand in the customer's inspiration and improvement. Therefore, I would like to say that the customers of any requests we will attach great importance to the requirements of customers is our pursuit, we have a strict contract accreditation system to ensure that the reasonable demands of customers, as much as possible so that their demands were met.
.. 藕不会了。#99 我就高1学生来着.. 我外教老师还没起床。. 没法了.
第2个回答 2008-09-16
Q: 4. How to control the quality of enterprise’s products? How to solve the customer feedback on quality problems.
A: It is crucial for an enterprise to control the quality of products, for the quality is life of an enterprise. I think we should adopt the following measures:
（1）There shall be an enterprise culture focused on quality of products and an operational core of quality control of products.
（2）A staff team with deep knowledge and good skill shall be trained, beginning from training for new staff, promote continuing education unceasingly, so that staff can always pay enough attention to quality.
（3）A complete quality control structure should be established, a whole set of strict system of quality control and operation standard from the purchase of raw materials to operation and all the processing.（4）Advanced equipment for production, inspection and experiment are needed to reduce the factitious adverse factor to the minimum.
（5）Best after-sale services are also needed.
The above is my point of view. Very little of the customer feedback on quality, according to our long-times statistics, belong to the quality issue. The most of problems appeared because of the measurement error in customers’ using(installment) due to condition restriction, so it is very important to have a good communication with customers at this moment. However, if it is really the quality problem, we will take active initiative to improve the quality to ensure the customers will be completely satisfactory with the products quality.
Q：5. How to deal with the matter if the requirements beyong the scope are required by customers?
A：First, I want to correct the statement of “beyong the scope”, because we will not set the upper limit of quality of products. In fact, it is the enlightment and improvement of customers’ continuing requirements to bring the new products and new technology into being. Therefore, what I want to say is that we will pay enough attention to customers’ any requirements with the concept of customer’s requirements are our pursuit. We have strict system of contract judgement, which ensure the customer’s reasonable requirements and make customers satisfied.本回答被提问者采纳