方法/步骤
打开手机,点击【通话】功能菜单,进入通话页面。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/472309f790529822f1baa553c5ca7bcb0b46d491?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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使用键盘输入中国电信客服号码“10000”或者“1000111”后,点击下方的“绿色电话”图标拨出电话。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/21a4462309f790521a96dbae1ef3d7ca7acbd591?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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电话接通后,系统会提示选择“通话语言”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/0df3d7ca7bcb0a467aab17a97963f6246a60af91?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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此时按下数字键【1】,选择语言为“中文”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/730e0cf3d7ca7bcb8df25bbfac096b63f724a891?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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随后系统开始介绍功能菜单,此时点击数字键【0】,进入人工服务。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/91529822720e0cf3527ed26b1846f21fbf09aa91?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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与中国电信人工客服进行沟通。通话完成后,点击红色电话图标结束通话。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9922720e0cf3d7cafd7fa3e6e01fbe096a63a991?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
请点击输入图片描述