步步高点读机下载助手发生了未知错误导致程序崩溃是因为下载途径错误,解决办法:
1、将步步高点读机与电脑用USB连接线连接
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/eac4b74543a98226e940d75b9a82b9014b90ebcd?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、然后打开电脑浏览器,在搜索栏输入步步高官网
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/342ac65c10385343724e7b5d8313b07ecb8088cd?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、选择首页-步步高官方网站_步步高教育电子官方,点击打开
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/a6efce1b9d16fdfa19ed3a92a48f8c5495ee7bcd?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、右上方菜单栏为品牌、产品、下载、论坛、商城,点击下载
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/54fbb2fb43166d2210f7e9e8562309f79152d2ce?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、弹出菜单家教机、点读机、学习电脑、学习机,点击选择点读机
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9825bc315c6034a89d6244fddb134954082376ce?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6、选择自己的点读机型号,若列表中无显示,则点击更多机型查找
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/79f0f736afc379312aeb7a55fbc4b74542a911ce?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
7、在“搜索”框中输入欲下载书本资料的教材13位条形码[教材背面价格条形码,不要含空格和“-”号],可快速搜索到资源
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/09fa513d269759ee67d39cb7a2fb43166c22dfcf?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
8、找到对应资源,点击下载,等待下载完成即可
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/caef76094b36acafb3636a806cd98d1000e99ccf?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)