第1个回答 2008-12-03
1. And the owner of VIP, as far as possible in the elevator or at the entrance to meet.
2. Supervisor, the boss of the room to high-rise living suites.
3. Familiar with the Chinese guests prefer to live with the drop in layers, so their standards room service line.
4. Attendants appearance of the instrument to be clean.
5. Smoking guests and Yan Gang extra matches, and as far as possible on readily Department.
6. Room to pay special attention to the details of health, in particular clean.
7. Do not like the combination of Chinese and Western do-bed method, if necessary, night time bed sheets will be out, do not under-pressure in the mattress.
8. If the complaint is the male guests, looking for female staff members to resolve, not the opposite. Managers hope to resolve complaints.
9. On the request of the guests, it is necessary to carry out face-to-face record to show attention.
第2个回答 2008-12-03
1. As much as possible to greet VIP guests and bosses in the elevator or at the elevator door.
2. The leaders and the bosses should live in the high-floor suites.
3. Familiar Chinese guests prefer to live on the same floor in order to communicate,therefore,their room service standard should be same with others.
4. The clothes of the waitor or waitress should be clean and tidy.
5. Put more ashtrays and matches in the room for cigarette smoking guest,and put it in the convenient place as much as possible.
6. The room should be very clean and pay special attention to the clean condition of tiny area.
7. Do not make the bed in Chinese-Western combining ways,if it is necessary, the bed sheet should be pulled out,but do not put it under the wattress during the night.
8. If the complaint is from the male guests, ask female staffs to deal with the problem,vice versa.The managers should handle the complaint.
9. In order to show our concern,it is necessary to make an on-side record of the requests of guests.
THANK YOU