一、退款流程
登录【我的淘宝】—【已买到的宝贝】
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找到对应订单，在订单后面点击【退货/退款】/申请售后。
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3、同时上传商品有质量问题的相关凭证。
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二、退货流程：
方法一
① 联系快递公司获取物流单，进行退货
② 务必在退款页面中填写物流信息（不填写将视为您未退货），并保留物流存单
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方法二
①在退货页面点击【预约快递上门取件】按钮
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②确认上门取件地址、选择物流公司，点击【提交预约】按钮
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③当快递员上门取件成功后，填写【物流公司】和【运单号码】，点击【提交退货信息】
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注：预约进度变更为：揽件成功，系统将自动为您回传单号，但需要您仔细核对，若单号回传错误，您需要自行修改。
扩展资料：
1、退货协议达成您需要在7天内退货，逾期未退货，退款会被关闭哦，请您关注系统时间呢；
2、点击【提交退货信息】后，卖家会有10天的时间来进行确认，逾期卖家没有处理，系统会自动退款给您；
3、若拒收货物后，误申请了退货退款，建议您撤销退款申请，重新申请未收到货仅退款哦。（交易成功状态下的售后维权，不要直接撤销，与卖家协商一致前提下，可考虑填写卖家发货单号）
4、若您的交易交易订单显示为“等待买家付款”，您只是拍下了商品还没有成功进行“付款”操作呢，您可以进行【取消订单】操作，或者等系统超时自动关闭交易；若显示为“买家已付款”，此时卖家未操作发货，您可以进行退款操作点击【退款/退货】-【仅退款】即可。
5、涉及邮费争议，请参见：/consumerservice.taobao.com/self-help#page=issue-detail&knowledgeId=5611064"target="_blank"title="规则-运费问题的争议处理（买家版）">规则-运费问题的争议处理（买家版）。
参考资料：/consumerservice.taobao.com/self-help#page=issue-detail&knowledgeId=1119776"target="_blank"title="淘宝官网：消费者服务中心">淘宝官网：消费者服务中心