原因:打印机所连接的电脑上的WPS软件故障。由题主描述可知,word文档在自己电脑和别人电脑都可以正常打开,所以word文件本身是正常的,但是在打印机的电脑上打开后显示空白,所以可以判断为打印机的电脑所安装的WPS软件损坏。
解决:重新安装WPS。操作如下:
1、首先打开浏览器,百度搜索“wps”,进行下载wps安装包;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/c2cec3fdfc0392455dcae0ca8994a4c27c1e25f3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、下载完成后双击安装包进行安装wps,勾选“已阅读并同意金山办公软件许可协议和隐私策略”,点击“立即安装”;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d043ad4bd11373f02ca2685aaa0f4bfbfaed0451?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、等待安装完成;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/ae51f3deb48f8c54c74fc2ea34292df5e1fe7f52?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、安装完成;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/6159252dd42a283425c537ce55b5c9ea14cebf97?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、重新打开word文件,就可以显示word文档里的内容了。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/e4dde71190ef76c6ec9afcee9316fdfaae5167ae?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)