第1个回答 2008-03-28
the same, therefore the cultural knowledge to guide comprehensive: war clouds, weapons Wonderland, ancient literature, archaeologitourist guide bring about the fairly good economic effect , are conducive to tourist guide individual values. The fame cast-on outwell , bits and pieces requiring that oneself synthesizes quality from densification are made up, knowledge, asks need tourist guide bring about the fairly good economic effect , are conducive to tourist guide individual values. The fame cast-on outwell , bits and pieces requiring that oneself synthesizes quality from densification are made up, knowledge, asks need to have perfect professional ethics quality and erudite tour culture to there is higher tourist guideto have perfect professional ethics quality and erudite tour culture to there is higher tourist guidecal excavations, landscape architecture, religion, literature and art, folk-custom, self-cultivation, medical health, daily diet, fitness entertainment, apparel clothing and headgear, Chuiladanchang, flowers and birds Yuhui……
In short, a good guide is not necessarily experts, but it will certainly be able to communicate a feeling, a high expression level of miscellaneous language family.
These are excerpts from the Internet down for your reference, as an ordinary tourist visitors love, I have repeatedly Staff Committee visited many parts of the country, I think a good tour guides must be patient, and guests to communicate well, patience is essential; some that smile again, even if you do not have the eloquence of eloquence good, cordial smile makes it easy for guests like you ..... tourist guide bring about the fairly good economic effect , are conducive to tourist guide individual values. The fame cast-on outwell , bits and pieces requiring that oneself synthesizes quality from densification are made up, knowledge, asks need to have perfect professional ethics quality and erudite tour culture to there is higher tourist guideother skills above has made it very clear. In short, will work for a long time learned a lot of valuable experience.
Good guides to make great efforts to work
Guide is the first line reception staff, the overall quality of the good or bad, the quality of service levels, which has seriously affected the social reputation of tourism enterprises, it also has a direct bearing on a country or region's image. Tourist guides do the work needed administrative departments, and tourism institutions, enterprises, travel agencies and tourists various aspects of consolidated supervision, education and training, and coordination and cooperation, estourist guide bring about the fairly good economic effect , are conducive to tourist guide individual values. The fame cast-on outwell , bits and pieces requiring that oneself synthesizes quality from densification are made up, knowledge, asks need to have perfect professional ethics quality and erudite tour culture to there is higher tourist guidepecially I need time to guide visitors center needs, and make great efforts to improve their overall quality. Charisma is the magic weapon of tourists guides to take a good team must have a certain prestige as a basis. Wilson guided by personal moral character and charisma of the cast, and charisma is a magic weapon with tourists. Guided tours to visitors infected with the charisma, we must do a good job in following four aspects:
First, grasp the value orientation, a centripetal force. Tour guides on travel team for food, housing, transportation, travel, buy, as well as overall responsibility for the entertainment, we must be good tourists backbone, tourists always stand on the position, distinguish between right and wrong merits, and recommends values, not yielding.
Second, bear in mind the responsibility positions with immunity. Can the good money is the touchstone for testing principled strength is weigh thetourist guide bring about the fairly good economic effect , are conducive to tourist guide individual values. The fame cast-on outwell , bits and pieces requiring that oneself synthesizes quality from densification are made up, knowledge, asks need to have perfect professional ethics quality and erudite tour culture to there is higher tourist guideir charisma Chengpan Star. Cautiousness is the key, always told his visitors out of every heart.
Third, we must intensify professional quality with controlled force. Zhixi individual guides can not afford mistakes is the source of all kinds of temptations, the lack of internal Dingli. It is necessary to strengthen moral cultivation and transformation of the world view, firmly observe the principle of tourists line, ideological and moral defense line, and laws and regulations, not money, not deviant, always reflects the high level of professional ethics, always show that the level of service skills really can win the trust of tourists.
Fourth, it is fair and equitable to entertain the guests with affinity. Guided tours for visitors to the lengthy face-to-face service work, put themselves in a proper mindset and deal with all kinds of harmonious relations are very important, they should learn respect, caring and concerned about each and every visitor to a comprehensive and targeted services to the organic integration. Tourists on the part of the thinking of fluctuations do not blame on ttourist guide bring about the fairly good economic effect , are conducive to tourist guide individual values. The fame cast-on outwell , bits and pieces requiring that oneself synthesizes quality from densification are made up, knowledge, asks need to have perfect professional ethics quality and erudite tour culture to there is higher tourist guidehe shortcomings of a small number of tourists not ironic statements on the difficulties encountered by individual guests do not stand idly by.
You youthful vitality is to stimulate the fundamental -
Improve visitor satisfaction is the key to stimulating the travel-tourists, in order to enable tourists in the whole process of tourism activities and always maintain vigor and energy, the high spirits, guides itself to be filled with young, vibrant, with the encouragement outstanding ability and induction.
First, we must explain vividly. It is necessary to arrange colorful programs, and touching stories and the use of touching emotion to pay homage heritage, we should give full consideration personal and property safety of tourists, tourism and individual psychological life and meticulous service.
Second, we need to understand in detail the entire process of the various tourism situation and the time and travel of the team for effective communication methods. Successfully lead, organize and guide the team, the team needs tour guides (Quanpei, manager, to accompany, instructors, etc.), drivers and tourists support each other, to learn more about tourism in the process, learn how to understand tell drivers, and the head of the channels and tourists, take more encouraged by the positive methods, such as incentives to guide the successful completion of all tourism activities.
Third, we should always show concern for tourists life. Mix with the tourists, to take concrete action and inspire tourists enthusiasm. Have self-knowledge, and efforts to overcome the shortcomings of individuals, and give full play to advantages of the collective interests of all tourists and successful completion of these groups top priority tasks. Always encouraging tourists to defy difficulties of hardships and difficulties, in the moment of despair that tourists with a smile, to obtain the necessary foreign aid during difficult times, can improve team morale and the confidence of tourists has always been its own. We must be good at improving the cohesion and morale, strengthen the solidarity and cooperation tourists spirit and win the support and help tourists.
Observation capability is the basis of outstanding service
Sharp observation capability is the new situation, the basic requirements of tour guides, tour guides to choose the right time to customer services and tourism activities to make forecasts, through timely and accurate assessment services to ensure that the guides provide excellent hospitality services. Guide attention should be accumulated in the following three aspects:
First, pay attention to summing up. To understand more about the guides, learning and the exchange of their own and other people's diaries and sum up the work of these groups, and make it a regular sex and good work habits. Diary and summed up the experience is a source of reference to help guide through past examples of the success of these groups to solve problems with the forecast, but also can enhance the work of self-confidence.
Second is the actual these groups. League skills to identify these groups can provide the basis for tourism demand on these groups determine what art could do things to understand tourists motivation to accomplish a given task. League grasp the actual observation, will guide the development team to coordinate the various forces use tourism to achieve the expected results led a group tour programme.
Third, it is well-organized. Perceptiveness care organizations can guide tourists, visitors to take the initiative to meet Secretary paternity and tourist related to the work of the department, and orderly implementation of tourism projects, the smooth progress of tourism activities. To maintain organizations observation, guided tours must personally participate in the various activities for the team and visitor services, outbound tourists-interest, motivation and preferences.
Innovation is alive forever guarantee
If there are no guided tours energetic, casual inevitable dispirited, also stagnant, dull. Guide dynamic, we can do forge ahead, concentrate on innovation, new ideas, new methods and new skills and strive to create a new realm of work. Guides to be forever alive, we must not three:
First, face up to difficulties not discouraged. Tourist guides in the course of these groups, often because of a lack of communication, lack of confidence in some "Beiheiguo" things, Daoqi and things were not understood thing. To withstand these grievances and misunderstandings, to a man, a positive attitude toward work and not negative.
The load is not bow to forge ahead. Guide work is a formidable task, and new situations and new problems, new tasks, new endless work, the pressure is very big. Need to load, and march in the face of pressure will not bow to abundant energy, physical and intellectual considerations and comprehensive coordination and cooperation, and strive to promote the smooth development of tourism work.
Third, it is not daring to break back. Guided tours can not be confined to the original old routines, in the past the old approach, the tourism industry can not be boxed bound to live their own vision and ideas, they should be eager to learn new ideas from all walks of life, from the practical needs of the tourists to accept new things, work, they should be reflecting a dare to break the convention and make breakthroughs experience, first in the world of innovation capability and the spirit of innovation. Tourists often ponder whether more satisfied, always consider tourist routes can continue to be updated at any time to figure out where tour guides Can continuous improvement methods, it is necessary to repeatedly pondering hospitality services will be more realistic.
Upgrade Talent is the key to successful career
Talent is the knowledge, experience, ability and level of the work of comprehensive embodiment. Guide tourists to be widely welcomed, we must strive to work out characteristics, and service level if we are to meet the practical needs of the tourism industry, it must have lofty professional ethics and powerful sense of service, and at all times maintain a strong energy and sober mind; to comply with the development trend of the tourism industry, we must continually master modern scientific and technological knowledge, but also advancing with the times, with international vision and strategic thinking. Guides the overall quality of all this is the first that only by constantly enhancing Talent, guided tours can score some achievements.
To upgrade their Talent, tour guides must make painstaking efforts two aspects: First, do everything possible to enrich the knowledge foundation. Visitors Guide is the division should be known astronomical geography, Chinese and foreign history, customs, and other aspects of knowledge. Guide to real job, they need to be diligent in learning history and knowledge, travel literature, folk widely covered foreign, exotic, continuously expand the vision and knowledge of the field, and strive to be scholarly guides talents, and strive to become tour guides sector trip home hand.
Second is to find ways comprehensive utilization of the existing knowledge and skills. How different nationalities, different ethnic groups of tourists psychological characteristics and practical need to use knowledge and how comprehensive utilization of the existing knowledge of history and poetry literary intellectual, artistic aesthetic knowledge, scientific knowledge management services in tourism activities and team, how distinction treat different jobs, tourists of different ages, give full play to their mastery of the technology and services to improve the skills of tour guides and tourists, the level of satisfaction is always guided tours of the difficulties and the need to address the challenges facing.
Casting reputation is the core of self-realization
Fame is not self, but industry recognition and the vast majority of tourists, "word-of-mouth." Guides the thinking and behavior, ability and level, tourists see most thorough, most say. Famous reputation will guide the work of the great incentive and promotion, and tour guides for the tourism industry will bring better economic benefits themselves, help guide personal and social value of the maximum. Reputable casting, need to strengthen their comprehensive quality start with the little drops, should be very competent and the quality of professional ethics and vast tourism and cultural knowledge, guide services have higher skills and strong personal fitness.
第2个回答 2008-03-28
A basic knowledge of a guide, such as transportation, ticketing, hotel common sense,
2 good skills League
3 good communication skills
4 language and the language proficiency
5 basic knowledge of construction, including gardens, temples, etc.
6 basic knowledge of religion, such as the basic knowledge of Buddhism
7 Tourism geographic knowledge
8 ethnic and folk knowledge
Guided tours through the national qualifying examinations to fulfil certain formalities can be listed these groups, but this does not mean that we can become a good guide because it is the examination does not mean that the actual capacity of these groups, there is a considerable difference between the gap. Guided tours of these groups there are many things skills to master these skills in practice on the need to temper them, in practice many of which are learning from others.
Good guides how to improve the practical ability?
A good guide to tourists and more from the emotional communication. Communicate well, tour guides and visitors will go similar to the same hearts, it becomes easy to resolve difficulties; communicate well, the tourist guides will have a psychological escape, the more their relations will be more difficult, or even impossible to accept tourists The guided tours of the state, leaving the final broke up. Good guides lead the entire league emotions, such as a fun little joke and tourists will be able to pull close. Even when accidents, and good guides can also successfully resolved.
Second, a good guide to the higher level of verbal expression, familiar to the region's customs; with foreign corporations or abroad must be tour guides proficient in foreign languages.
Third, a good guide to a broad range of cultural knowledge. Different cultural knowledge of the tourists will not demand the same, therefore the cultural knowledge to guide comprehensive: war clouds, weapons Wonderland, ancient literature, archaeological excavations, landscape architecture, religion, literature and art, folk-custom, self-cultivation, medical health, daily diet, fitness entertainment, apparel clothing and headgear, Chuiladanchang, flowers and birds Yuhui……
In short, a good guide is not necessarily experts, but it will certainly be able to communicate a feeling, a high expression level of miscellaneous language family.
These are excerpts from the Internet down for your reference, as an ordinary tourist visitors love, I have repeatedly Staff Committee visited many parts of the country, I think a good tour guides must be patient, and guests to communicate well, patience is essential; some that smile again, even if you do not have the eloquence of eloquence good, cordial smile makes it easy for guests like you ..... other skills above has made it very clear. In short, will work for a long time learned a lot of valuable experience.
Good guides to make great efforts to work
Guide is the first line reception staff, the overall quality of the good or bad, the quality of service levels, which has seriously affected the social reputation of tourism enterprises, it also has a direct bearing on a country or region's image. Tourist guides do the work needed administrative departments, and tourism institutions, enterprises, travel agencies and tourists various aspects of consolidated supervision, education and training, and coordination and cooperation, especially I need time to guide visitors center needs, and make great efforts to improve their overall quality. Charisma is the magic weapon of tourists guides to take a good team must have a certain prestige as a basis. Wilson guided by personal moral character and charisma of the cast, and charisma is a magic weapon with tourists. Guided tours to visitors infected with the charisma, we must do a good job in following four aspects:
First, grasp the value orientation, a centripetal force. Tour guides on travel team for food, housing, transportation, travel, buy, as well as overall responsibility for the entertainment, we must be good tourists backbone, tourists always stand on the position, distinguish between right and wrong merits, and recommends values, not yielding.
Second, bear in mind the responsibility positions with immunity. Can the good money is the touchstone for testing principled strength is weigh their charisma Chengpan Star. Cautiousness is the key, always told his visitors out of every heart.
Third, we must intensify professional quality with controlled force. Zhixi individual guides can not afford mistakes is the source of all kinds of temptations, the lack of internal Dingli. It is necessary to strengthen moral cultivation and transformation of the world view, firmly observe the principle of tourists line, ideological and moral defense line, and laws and regulations, not money, not deviant, always reflects the high level of professional ethics, always show that the level of service skills really can win the trust of tourists.
Fourth, it is fair and equitable to entertain the guests with affinity. Guided tours for visitors to the lengthy face-to-face service work, put themselves in a proper mindset and deal with all kinds of harmonious relations are very important, they should learn respect, caring and concerned about each and every visitor to a comprehensive and targeted services to the organic integration. Tourists on the part of the thinking of fluctuations do not blame on the shortcomings of a small number of tourists not ironic statements on the difficulties encountered by individual guests do not stand idly by.
You youthful vitality is to stimulate the fundamental -
Improve visitor satisfaction is the key to stimulating the travel-tourists, in order to enable tourists in the whole process of tourism activities and always maintain vigor and energy, the high spirits, guides itself to be filled with young, vibrant, with the encouragement outstanding ability and induction.
First, we must explain vividly. It is necessary to arrange colorful programs, and touching stories and the use of touching emotion to pay homage heritage, we should give full consideration personal and property safety of tourists, tourism and individual psychological life and meticulous service.
Second, we need to understand in detail the entire process of the various tourism situation and the time and travel of the team for effective communication methods. Successfully lead, organize and guide the team, the team needs tour guides (Quanpei, manager, to accompany, instructors, etc.), drivers and tourists support each other, to learn more about tourism in the process, learn how to understand tell drivers, and the head of the channels and tourists, take more encouraged by the positive methods, such as incentives to guide the successful completion of all tourism activities.
Third, we should always show concern for tourists life. Mix with the tourists, to take concrete action and inspire tourists enthusiasm. Have self-knowledge, and efforts to overcome the shortcomings of individuals, and give full play to advantages of the collective interests of all tourists and successful completion of these groups top priority tasks. Always encouraging tourists to defy difficulties of hardships and difficulties, in the moment of despair that tourists with a smile, to obtain the necessary foreign aid during difficult times, can improve team morale and the confidence of tourists has always been its own. We must be good at improving the cohesion and morale, strengthen the solidarity and cooperation tourists spirit and win the support and help tourists.
Observation capability is the basis of outstanding service
Sharp observation capability is the new situation, the basic requirements of tour guides, tour guides to choose the right time to customer services and tourism activities to make forecasts, through timely and accurate assessment services to ensure that the guides provide excellent hospitality services. Guide attention should be accumulated in the following three aspects:
First, pay attention to summing up. To understand more about the guides, learning and the exchange of their own and other people's diaries and sum up the work of these groups, and make it a regular sex and good work habits. Diary and summed up the experience is a source of reference to help guide through past examples of the success of these groups to solve problems with the forecast, but also can enhance the work of self-confidence.
Second is the actual these groups. League skills to identify these groups can provide the basis for tourism demand on these groups determine what art could do things to understand tourists motivation to accomplish a given task. League grasp the actual observation, will guide the development team to coordinate the various forces use tourism to achieve the expected results led a group tour programme.
Third, it is well-organized. Perceptiveness care organizations can guide tourists, visitors to take the initiative to meet Secretary paternity and tourist related to the work of the department, and orderly implementation of tourism projects, the smooth progress of tourism activities. To maintain organizations observation, guided tours must personally participate in the various activities for the team and visitor services, outbound tourists-interest, motivation and preferences.
Innovation is alive forever guarantee
If there are no guided tours energetic, casual inevitable dispirited, also stagnant, dull. Guide dynamic, we can do forge ahead, concentrate on innovation, new ideas, new methods and new skills and strive to create a new realm of work. Guides to be forever alive, we must not three:
First, face up to difficulties not discouraged. Tourist guides in the course of these groups, often because of a lack of communication, lack of confidence in some "Beiheiguo" things, Daoqi and things were not understood thing. To withstand these grievances and misunderstandings, to a man, a positive attitude toward work and not negative.
The load is not bow to forge ahead. Guide work is a formidable task, and new situations and new problems, new tasks, new endless work, the pressure is very big. Need to load, and march in the face of pressure will not bow to abundant energy, physical and intellectual considerations and comprehensive coordination and cooperation, and strive to promote the smooth development of tourism work.
Third, it is not daring to break back. Guided tours can not be confined to the original old routines, in the past the old approach, the tourism industry can not be boxed bound to live their own vision and ideas, they should be eager to learn new ideas from all walks of life, from the practical needs of the tourists to accept new things, work, they should be reflecting a dare to break the convention and make breakthroughs experience, first in the world of innovation capability and the spirit of innovation. Tourists often ponder whether more satisfied, always consider tourist routes can continue to be updated at any time to figure out where tour guides Can continuous improvement methods, it is necessary to repeatedly pondering hospitality services will be more realistic.
Upgrade Talent is the key to successful career
Talent is the knowledge, experience, ability and level of the work of comprehensive embodiment. Guide tourists to be widely welcomed, we must strive to work out characteristics, and service level if we are to meet the practical needs of the tourism industry, it must have lofty professional ethics and powerful sense of service, and at all times maintain a strong energy and sober mind; to comply with the development trend of the tourism industry, we must continually master modern scientific and technological knowledge, but also advancing with the times, with international vision and strategic thinking. Guides the overall quality of all this is the first that only by constantly enhancing Talent, guided tours can score some achievements.
To upgrade their Talent, tour guides must make painstaking efforts two aspects: First, do everything possible to enrich the knowledge foundation. Visitors Guide is the division should be known astronomical geography, Chinese and foreign history, customs, and other aspects of knowledge. Guide to real job, they need to be diligent in learning history and knowledge, travel literature, folk widely covered foreign, exotic, continuously expand the vision and knowledge of the field, and strive to be scholarly guides talents, and strive to become tour guides sector trip home hand.
Second is to find ways comprehensive utilization of the existing knowledge and skills. How different nationalities, different ethnic groups of tourists psychological characteristics and practical need to use knowledge and how comprehensive utilization of the existing knowledge of history and poetry literary intellectual, artistic aesthetic knowledge, scientific knowledge management services in tourism activities and team, how distinction treat different jobs, tourists of different ages, give full play to their mastery of the technology and services to improve the skills of tour guides and tourists, the level of satisfaction is always guided tours of the difficulties and the need to address the challenges facing.
Casting reputation is the core of self-realization
Fame is not self, but industry recognition and the vast majority of tourists, "word-of-mouth." Guides the thinking and behavior, ability and level, tourists see most thorough, most say. Famous reputation will guide the work of the great incentive and promotion, and tour guides for the tourism industry will bring better economic benefits themselves, help guide personal and social value of the maximum. Reputable casting, need to strengthen their comprehensive quality start with the little drops, should be very competent and the quality of professional ethics and vast tourism and cultural knowledge, guide services have higher skills and strong personal fitness.
第3个回答 2008-03-28
题目:HOW TO BE A GOOD GUIDE
提高实践能力
一、好导游要多从感情上与游客沟通
二、好导游要具有较高的口语表达水平，要熟知本地区的风土人情
三、好导游要具有广博的文化知识。
个人道德品质和人格魅力
一是把握价值取向，具有向心力。
二是牢记岗位责任，具有免疫力。
三是强化职业素质，具有自控力。
四是待客公正平等，具有亲和力。
青春活力是激发游兴的根本
一是要讲解生动。
二是要详细了解旅游全过程的各种情况，掌握及时与旅游团队进行有效沟通的方法。
三是要经常关心游客生活
观察能力是服务出色的基础
一是注意总结。
二是实际带团。
三是组织有序。
永葆朝气是工作创新的保证
一是正视困难不气馁。
二是负重奋进不低头。
三是勇于开拓不后退。
提升才气是成就事业的关键
一是千方百计丰富知识功底。
二是想方设法综合利用已有的知识和技能。
铸造名气是自我实现的核心
名气的铸造，需要从夯实自身综合素质的点点滴滴做起，要有过硬的职业道德素质和渊博的旅游文化知识，要有较高的导游服务技能与强健的个人身体素质。
题目:HOW TO BE A GOOD GUIDE
Raise practice ability
A good guide to tourists and more from the emotional communication
Second, a good guide to the higher level of verbal expression, familiar to the region's customs
Third, a good guide to a broad range of cultural knowledge.
Personal moral character and charisma
First, grasp the value orientation, a centripetal force.
Second, bear in mind the responsibility positions with immunity.
Third, we must intensify professional quality with controlled force.
Fourth, it is fair and equitable to entertain the guests with affinity.
You youthful vitality is to stimulate the fundamental -
First, we must explain vividly.
Second, we need to understand in detail the entire process of the various tourism situation and the time and travel of the team for effective communication methods.
Third, we should always show concern for tourists life
Observation capability is the basis of outstanding service
First, pay attention to summing up.
Second is the actual these groups.
Third, it is well-organized.
Innovation is alive forever guarantee
First, face up to difficulties not discouraged.
The load is not bow to forge ahead.
Third, it is not daring to break back.
Upgrade Talent is the key to successful career
First, do everything possible to enrich the knowledge foundation.
Second is to find ways comprehensive utilization of the existing knowledge and skills.
Casting reputation is the core of self-realization
Reputable casting, need to strengthen their comprehensive quality start with the little drops, should be very competent and the quality of professional ethics and vast tourism and cultural knowledge, guide services have higher skills and strong personal fitness.
参考资料：http://translate.google.com/translate_t?langpair=zh|en
第4个回答 2008-03-28
Guided tours through the national qualifying examinations to fulfil certain formalities can be listed these groups, but this does not mean that we can become a good guide because it is the examination does not mean that the actual capacity of these groups, there is a considerable difference between the gap. Guided tours of these groups there are many things skills to master these skills in practice on the need to temper them, in practice many of which are learning from others.
Good guides how to improve the practical ability?
A good guide to tourists and more from the emotional communication. Communicate well, tour guides and visitors will go similar to the same hearts, it becomes easy to resolve difficulties; communicate well, the tourist guides will have a psychological escape, the more their relations will be more difficult, or even impossible to accept tourists The guided tours of the state, leaving the final broke up. Good guides lead the entire league emotions, such as a fun little joke and tourists will be able to pull close. Even when accidents, and good guides can also successfully resolved.
Second, a good guide to the higher level of verbal expression, familiar to the region's customs; with foreign corporations or abroad must be tour guides proficient in foreign languages.
Third, a good guide to a broad range of cultural knowledge. Different cultural knowledge of the tourists will not demand the same, therefore the cultural knowledge to guide comprehensive: war clouds, weapons Wonderland, ancient literature, archaeological excavations, landscape architecture, religion, literature and art, folk-custom, self-cultivation, medical health, daily diet, fitness entertainment, apparel clothing and headgear, Chuiladanchang, flowers and birds Yuhui……
In short, a good guide is not necessarily experts, but it will certainly be able to communicate a feeling, a high expression level of miscellaneous language family.
These are excerpts from the Internet down for your reference, as an ordinary tourist visitors love, I have repeatedly Staff Committee visited many parts of the country, I think a good tour guides must be patient, and guests to communicate well, patience is essential; some that smile again, even if you do not have the eloquence of eloquence good, cordial smile makes it easy for guests like you ..... other skills above has made it very clear. In short, will work for a long time learned a lot of valuable experience.
Good guides to make great efforts to work
Guide is the first line reception staff, the overall quality of the good or bad, the quality of service levels, which has seriously affected the social reputation of tourism enterprises, it also has a direct bearing on a country or region's image. Tourist guides do the work needed administrative departments, and tourism institutions, enterprises, travel agencies and tourists various aspects of consolidated supervision, education and training, and coordination and cooperation, especially I need time to guide visitors center needs, and make great efforts to improve their overall quality. Charisma is the magic weapon of tourists guides to take a good team must have a certain prestige as a basis. Wilson guided by personal moral character and charisma of the cast, and charisma is a magic weapon with tourists. Guided tours to visitors infected with the charisma, we must do a good job in following four aspects:
First, grasp the value orientation, a centripetal force. Tour guides on travel team for food, housing, transportation, travel, buy, as well as overall responsibility for the entertainment, we must be good tourists backbone, tourists always stand on the position, distinguish between right and wrong merits, and recommends values, not yielding.
Second, bear in mind the responsibility positions with immunity. Can the good money is the touchstone for testing principled strength is weigh their charisma Chengpan Star. Cautiousness is the key, always told his visitors out of every heart.
Third, we must intensify professional quality with controlled force. Zhixi individual guides can not afford mistakes is the source of all kinds of temptations, the lack of internal Dingli. It is necessary to strengthen moral cultivation and transformation of the world view, firmly observe the principle of tourists line, ideological and moral defense line, and laws and regulations, not money, not deviant, always reflects the high level of professional ethics, always show that the level of service skills really can win the trust of tourists.
Fourth, it is fair and equitable to entertain the guests with affinity. Guided tours for visitors to the lengthy face-to-face service work, put themselves in a proper mindset and deal with all kinds of harmonious relations are very important, they should learn respect, caring and concerned about each and every visitor to a comprehensive and targeted services to the organic integration. Tourists on the part of the thinking of fluctuations do not blame on the shortcomings of a small number of tourists not ironic statements on the difficulties encountered by individual guests do not stand idly by.
You youthful vitality is to stimulate the fundamental -
Improve visitor satisfaction is the key to stimulating the travel-tourists, in order to enable tourists in the whole process of tourism activities and always maintain vigor and energy, the high spirits, guides itself to be filled with young, vibrant, with the encouragement outstanding ability and induction.
First, we must explain vividly. It is necessary to arrange colorful programs, and touching stories and the use of touching emotion to pay homage heritage, we should give full consideration personal and property safety of tourists, tourism and individual psychological life and meticulous service.
Second, we need to understand in detail the entire process of the various tourism situation and the time and travel of the team for effective communication methods. Successfully lead, organize and guide the team, the team needs tour guides (Quanpei, manager, to accompany, instructors, etc.), drivers and tourists support each other, to learn more about tourism in the process, learn how to understand tell drivers, and the head of the channels and tourists, take more encouraged by the positive methods, such as incentives to guide the successful completion of all tourism activities.
Third, we should always show concern for tourists life. Mix with the tourists, to take concrete action and inspire tourists enthusiasm. Have self-knowledge, and efforts to overcome the shortcomings of individuals, and give full play